1. ACCURACY OF INFORMATION.
We always try to ensure that the information you see about the resorts we advertise is correct. The information you see on our site is however based on information obtained from each resort. We do our up most to ensure the information is kept up to date, but resorts can change their services, rates or availability at any given moment. Therefore, we assume no responsibility for the consequences of any information being incorrect.
2. PRODUCTS AND SERVICES.
Our company acts as a disclosed agent for third party suppliers, golf clubs, hotel or apartment owners. What this means is that the contract for the product is between you and the supplier. Your contract with a supplier will begin when we confirm that the booking has been accepted by them as all bookings made on-line are subject to availability. When you make your booking on-line we will send you an acknowledgement email confirming our receipt of your order. However, the booking will not be confirmed until we send you a subsequent email advising you that the booking has been confirmed with the supplier and neither we nor the supplier will have any liability towards you regarding the booking until that time.
Hotel/Apartment accommodation will be booked either through third party suppliers or directly with resorts and the suppliers booking conditions will apply to the reservation and should be checked by you on-line at the time the reservation is confirmed. In the event that you would like to cancel or amend your hotel booking, it is your responsibility to notify our company in writing at least 48 hours prior to your arrival. If the cancellation or amendment is possible, we will apply an administration charge for any changes made and a penalty charge imposed by the supplier may also apply. In some instances reservations may be non-changeable and non-refundable.
Star ratings quoted will be those applied by the supplier through whom the accommodation is booked; these may differ from official ratings and we can not be held responsible for any misconceptions relating to star ratings.
Clients should be aware that whilst accommodation suppliers always endeavor to ensure that hotels will not be changed, sometimes hoteliers are unable to honor bookings and under those circumstances the accommodation supplier or hotelier will offer alternative accommodation of equivalent standard. If the hotel is of the same rating and in the same resort as that originally booked it will not be considered to be a significant change and it will not therefore be possible to cancel the accommodation reservation without penalty.
5. PAYMENT POLICIES.
- 50% as a confirmation of the booking.
- 50% of the total amount 30 days before the arrival date.
Where a late reservation is confirmed (within 30 days or less prior to arrival date) full payment will be required at the time of booking.
6. BOOKING CONFIRMATION.
We will send a booking confirmation within 24hrs by email.
You accept financial responsibility for all transactions made under your name or account.
In order to make a purchase you must be over 18 years old and failure to supply the correct credit or debit card billing address information and/or cardholder details may result in delays to the confirmation of your reservation during which time the cost of your booking may increase. Please ensure that the details you give match those on your credit card billing statement. We also reserve the right to cancel reservations after issue if payment is declined or incorrect cardholder details and billing information have been supplied.
This user agreement is between you and our company and is governed by the laws of Spain.
If you need to contact us about any aspect of your booking or about these terms and conditions, please do so, making sure that you have your reference number to hand. In most cases we can only discuss the booking with the person who made the reservation which will be deemed to be the lead name on the booking.
8. SECURITY DEPOSITS.
When checking into a resort/hotel you may be asked for a credit card details or a security deposit to cover any damages which may occur during your stay.
Before checking into a private rental/villa, you may be asked for a credit card details or a security deposit to cover any damages which may occur during your stay.
9. CANCELLATION POLICIES.
- Cancellation more than 60 days in advance, 10% of the deposit made will not be refundable.
- Cancellations between 60 and 30 days prior to departure – 50% of the booking value will be charged on your credit card.
- Cancellations between 29 and 15 days prior to departure – 75% of the booking value will be charged on your credit card.
- Cancellations less than 14 days prior to departure – 100% of the booking value will be charged on your credit card.
Major amendments in response to a customer request i.e. different dates, change of accommodation will depend on the hotel policies and may incur a charge of 50€ per booking.
Minor amendments i.e. customer name change, change of golf course or tee time are FREE of charge.
In an ideal world, over booking would not occur, but due to system failures and human error it does happen occasionally. In the event of an over booking, we assure you we will do our up most to find you alternate accommodation for the same price.
11. PASSPORTS/VISAS/HEALTH REQUIREMENTS.
It is incumbent upon you to ensure that you meet the passport, visa, and health requirements of the countries you wish to visit and those that you transit (even if it is for a plane change). Many countries require that your passport should be valid for a period of (a minimum) six months from the date of arrival into that country. We will not accept any responsibility if you should be denied boarding to an aircraft or be deported due to your failure to present the appropriate documentation when requested.
We strongly urge you to carry appropriate travel insurance to cover you for cancellation, health, baggage etc.
13. SPECIAL REQUESTS.
Although we will endeavor to pass any reasonable request on to your chosen resort, we are unable to guarantee that the request will be met.
We pride ourselves on delivering the highest standard of customer service but if you have any dissatisfaction regarding your travel arrangements they should be reported to the relevant provider immediately. If the provider is unable to resolve your concern please contact us immediately and our customer services team will endeavor to assist you. If you wish to make a formal complaint upon your return home please contact our Customer Relations team in writing.